All claims for deficiencies, shortages, defects in merchandise, and billing errors must be made in writing to sales@hardwarerenaissance.com within 14 days of invoice date.
Orders once placed and confirmed by Hardware Renaissance may not be changed or cancelled without the approval of Hardware Renaissance. Approved cancellations are subject to a 40% restock fee.
Returns are only allowed for errors and defects for which Hardware Renaissance is responsible. All returns must be accompanied by an RGA requested in advance.
There are no returns on custom products, inlay products, and multipoint/ sliding door retrofit hardware.
Hardware Renaissance creates hand crafted hardware, and as such, minor tolerances in appearance and finish are an intrinsic characteristic and attraction of such hardware. This is not a defect.
Hand-forged iron hardware comes with a three-year limited warranty. Excluded from this warranty are:
RUST (authentic wax coating only, see maintenance instructions overleaf)
Patinas (as they are living finishes which will age gracefully over time)
Internal locks made by others (these carry a manufacturer’s one year warranty)
Solid bronze hardware comes with a three-year limited warranty. Excluded from this warranty are:
Patinas (as they are living finishes which will age gracefully over time)
Internal locks made by others (these carry a manufacturer’s one year warranty)
Both warranties are strictly conditioned upon the following:
All invoices for the products, including shipping, have been paid in full.
Problems due to improper use or abuse are excluded.
Valid claims under the warranty must be made in writing to sales@hardwarerenaissance.com, describing the product failure within 30 days of product malfunction. Hardware Renaissance may require photos and videos of damaged product for its evaluation.
Should Hardware Renaissance determine that the claim is valid under the warranty provisions, Hardware Renaissance shall, at its own discretion, repair or replace the products at its expense.
Owner shall ship the faulty product at owner’s expense to Hardware Renaissance for repair or replacement. Hardware Renaissance shall ship the repaired or replaced piece back to the owner at Hardware Renaissance’s expense.
The warranty may be voided and not cover damage to Hardware Renaissance’s products, the door(s) or components by others as a result of improper installation. This includes an installation using improper components such as mortise locks, tubular latches, cylinders or spindles.
No labor charges or back charges by the contractor/installer can be claimed for faulty hardware without first giving written notice to Hardware Renaissance describing in detail the problems experienced, and first allowing Hardware Renaissance to correct such problems.
Minor modifications to the hardware (to spindles and tailpieces, etc.) for a proper installation are considered to be normal activities required of the installer, and are not the responsibility of Hardware Renaissance.
Charges for improperly installed hardware or hardware installed with improper components as described above, or labor charges for the proper reinstallation of hardware are not the responsibility of Hardware Renaissance. In the event Hardware Renaissance provides on-site assistance to reinstall the products correctly, such costs may be charged to the customer or dealer. Labor charges for repair or replacement of doors due to improper installation are not the responsibility of Hardware Renaissance.
